Szolgáltatási feltételek
Terms of Service
Last updated: October 22, 2026
1. Introduction
Welcome to Dorka Boutique, a handmade floral studio.
These Terms of Service govern your access to and use of our website, https://dorkaboutique.com, and any purchases made through our website.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.
If you do not agree with these terms, please do not use our website.
2. About Dorka Boutique
Dorka Boutique specialises in handcrafted floral arrangements and decorative creations.
We aim to provide carefully prepared products that reflect our commitment to creativity, quality and attention to detail.
Before placing an order, customers should review the relevant product descriptions, prices, delivery information and applicable policies.
Business information
- Business name: Dorka Boutique
- Registered address: Leliceni, Principala 156, 537268, Harghita, Romania
- Email address: dorkaboutique@gmail.com
- Business Registration Number: F19/244/26.04.2024
- VAT Number: CUI 50014487
3. Products and Handmade Variations
Our products may include fresh flower arrangements, dried flowers, preserved flowers and other handmade floral decorations, depending on current availability.
Because flowers are natural materials and our products are handcrafted, individual items may vary slightly in colour, shape, size, texture and appearance.
Product photographs are intended to illustrate the general appearance and style of each creation. Minor variations may occur due to seasonal availability, natural characteristics and the handmade production process.
We will make reasonable efforts to ensure that products correspond to their descriptions and agreed specifications.
If a particular flower or material becomes unavailable, we will contact the customer when a material change is necessary, rather than making a significant substitution without appropriate agreement.
4. Orders and Acceptance
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse or cancel an order where legally justified, including in cases of product unavailability, obvious pricing errors, suspected fraudulent activity or technical errors.
If payment has already been received for an order that we cancel, any applicable refund will be issued in accordance with applicable law.
Customers are responsible for providing accurate contact, billing and delivery information when placing an order.
5. Pricing and Payment
All product prices and applicable additional charges will be displayed before the customer completes the purchase.
The currency, applicable taxes, delivery fees and available payment methods will be indicated during checkout or in the relevant product information.
Payment must be completed using one of the payment methods offered on our website, unless another arrangement has been expressly agreed upon.
We reserve the right to update product prices at any time. Any price changes will not affect an order that has already been accepted, except where a correction is legally permissible and properly handled.
If an obvious pricing or technical error occurs, we will take appropriate steps to resolve the issue in accordance with applicable law.
6. Delivery and Collection
Delivery options, estimated delivery times, applicable fees and any geographical restrictions will be communicated during the ordering process or in the relevant delivery information.
Delivery dates for fresh flowers and custom-made arrangements may depend on product availability, seasonal conditions and preparation requirements.
We will make reasonable efforts to deliver orders within the agreed timeframe.
Customers are responsible for providing a complete and accurate delivery address and any necessary delivery instructions.
If delivery is delayed or an order cannot be delivered as agreed, we will work with the customer to find an appropriate solution in accordance with applicable law.
Where collection is offered, the relevant collection arrangements will be communicated before the order is completed.
7. Custom and Personalised Orders
We may accept requests for custom floral arrangements, event decorations and other personalised creations.
The agreed design, product details, price, delivery date and any deposit or payment conditions should be confirmed before production begins.
Due to the individual nature of custom-made products, the final arrangement may differ slightly from reference photographs while maintaining the agreed overall style and specifications.
Any cancellation restrictions or exceptions to the statutory right of withdrawal will apply only where permitted by applicable law.
8. Returns, Refunds and Cancellations
Returns, refunds, exchanges and order cancellations are governed by our Return and Refund Policy, available on our website.
Certain exceptions to the statutory right of withdrawal may apply to perishable goods, including fresh flowers, and to goods made to the customer's specifications or clearly personalised, where the law permits such exceptions.
Nothing in these Terms of Service limits any mandatory consumer rights relating to defective, damaged, incorrect or non-conforming products.
Customers should contact us as soon as possible if they experience a problem with an order.
9. Customer Responsibilities
When using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Use the website for lawful purposes only.
- Avoid activities that could damage, disrupt or interfere with the website.
- Not attempt to gain unauthorised access to our systems or other users' information.
- Respect our intellectual property rights and the rights of other parties.
We may take reasonable and lawful measures to address misuse of our website.
10. Intellectual Property
Unless otherwise indicated, the content of our website, including photographs, product designs, text, logos, graphics and branding, is owned by or licensed to Dorka Boutique.
This content is protected by applicable intellectual property laws.
You may view and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by law.
Purchasing a product does not transfer ownership of the intellectual property associated with its design, photographs or branding.
11. Website Availability and Accuracy
We aim to keep our website available, accurate and up to date. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.
Product availability, displayed information and website features may occasionally change.
We reserve the right to update, modify or discontinue website features where reasonably necessary, subject to our contractual obligations and applicable law.
Nothing in this section excludes liability that cannot legally be excluded.
12. Limitation of Liability
To the extent permitted by applicable law, Dorka Boutique shall not be liable for indirect or unforeseeable losses arising from the use of our website.
Nothing in these Terms of Service excludes or limits liability for fraud, intentional misconduct, personal injury where such limitation is prohibited, or any other liability that cannot lawfully be excluded or limited.
These terms do not affect consumers' statutory rights concerning product conformity, delivery, refunds or other mandatory protections.
13. Privacy and Personal Data
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
Personal information may be used where necessary to process orders, arrange delivery, respond to enquiries, provide customer support and fulfil legal obligations.
Please review our Privacy Policy for further information about the types of data we collect, how we use it, how long we retain it and what rights you may have.
14. Third-Party Services and Links
Our website may include links to third-party websites or use external services, such as payment processors or delivery providers.
These services may be subject to their own terms and privacy policies.
We are not responsible for third-party content or services to the extent that such responsibility may lawfully be excluded. This does not affect any obligations we have under applicable law.
15. Complaints and Dispute Resolution
If you have a question, concern or complaint regarding an order or our services, please contact us using the contact details provided on our website.
We will make reasonable efforts to review and resolve complaints fairly.
Consumers may also have access to applicable national consumer protection authorities, courts or alternative dispute resolution procedures, depending on the circumstances and the relevant law.
16. Governing Law
These Terms of Service are governed by the laws applicable to the business, subject to any mandatory consumer protection rules that apply to the customer.
Where consumers are entitled to additional protections under the laws of their country of residence, nothing in these terms is intended to remove those protections.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will be published on our website with the corresponding update date.
Changes will not retroactively remove rights that customers have already acquired under an existing contract or applicable law.
18. Contact Information
If you have any questions about these Terms of Service, please contact us:
Dorka Boutique – Handmade Floral Studio
Website: https://dorkaboutique.com
Email: dorkaboutique@gmail.com
Business address: Leliceni, Principala 156, 537268, Harghita, Romania
These Terms of Service are intended as a general template and should be reviewed and completed with the business's actual legal details and applicable national requirements before publication.
