Visszatérítési szabályzat

Return and Refund Policy

Last updated: October 23, 2026

At Dorka Boutique, we take pride in creating handcrafted floral arrangements and decorative products with care and attention to detail. Your satisfaction is important to us, and we are committed to resolving any issues with your order fairly and transparently.

1. Returns and Right of Withdrawal

For purchases made online, consumers may have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason, where required by applicable consumer protection laws.

However, this right does not apply to certain products, including:

• Fresh flowers and other goods that are liable to deteriorate or expire rapidly.
• Custom-made or personalised floral arrangements and products created according to your specific requirements.
• Other products excluded from the right of withdrawal under applicable law.

For eligible non-perishable, non-personalised products, please contact us within the applicable withdrawal period to notify us of your decision to return your order.

This policy does not affect any mandatory consumer rights you may have under applicable law.

2. Damaged, Incorrect or Defective Orders

We carefully prepare and package every order. If your order arrives damaged, contains an incorrect item, or has a defect, please contact us as soon as possible.

When contacting us, please include:

• Your order number.
• A description of the problem.
• Clear photographs of the product and its packaging, where applicable.

We will review your claim and work with you to find an appropriate solution, which may include a replacement, a price reduction or a refund, depending on the circumstances and applicable law.

Please note that the natural characteristics of flowers, including minor variations in colour, shape, size and appearance, are part of their beauty and do not necessarily constitute a defect.

3. Fresh Flowers and Handmade Floral Arrangements

Fresh flowers are natural, perishable products and may change over time.

Due to their perishable nature, fresh flower arrangements generally cannot be returned simply because you have changed your mind, where the applicable legal exception applies.

Handmade arrangements may also vary slightly from photographs because flowers are seasonal and each arrangement is individually created. We aim to maintain the overall style, colour palette and value of the arrangement shown or agreed upon.

If your arrangement differs significantly from what was ordered or arrives in an unsatisfactory condition, please contact us so that we can assess the situation.

4. Refunds

If a refund is approved, it will be processed in accordance with applicable consumer protection laws.

Where legally required, refunds will be issued using the original payment method unless another method has been expressly agreed upon.

Any applicable refund will include the relevant delivery costs as required by law. Additional costs arising from a customer's choice of a more expensive delivery method may be excluded where permitted by law.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

5. Return Shipping Costs

For eligible returns due to a change of mind, the customer is responsible for the direct return shipping costs where permitted by applicable law and where this responsibility was communicated before purchase.

If an item is defective, damaged on arrival or incorrectly supplied, return shipping costs and other remedies will be handled in accordance with applicable law.

Please contact us before sending any item back so that we can provide the appropriate return instructions.

6. Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible.

Because many floral arrangements are prepared using fresh flowers and may be made specifically for your order, cancellation may not be possible once preparation has begun, subject to your mandatory legal rights.

Orders for customised or personalised products may be subject to the applicable legal exceptions to the right of withdrawal.

If your order has already been dispatched or delivered, please refer to the relevant sections of this policy.

7. Exchanges

Exchanges may be considered on a case-by-case basis for eligible non-perishable products, subject to availability and applicable law.

Due to the perishable nature of fresh flowers and the individual nature of handmade arrangements, exchanges may not always be possible.

Please contact us before arranging an exchange.

8. Contact Us

If you have any questions about returns, refunds, damaged products or order cancellations, please contact Dorka Boutique using the contact details provided on our website.

Please include your order number and relevant details so that we can assist you as efficiently as possible.

We appreciate your trust in Dorka Boutique and thank you for supporting our handcrafted floral creations.

Dorka Boutique – Handmade Floral Studio
Website: https://dorkaboutique.com

This policy is intended to provide general information about returns and refunds. It does not exclude or limit any consumer rights that cannot legally be excluded under applicable law.